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Our customer support team is here to help you. If you require assistance please do not hesitate to contact us using the available methods:
General enquiries & customer support: 020 8090 5209
Fax: +44 (0) 208 090 3763
Opening hours: 8.00am to 4.00pm Monday to Friday (GMT)
General Enquiries / Customer Support
Head Office and Returns address:
General Enquiries / Customer Support
For all general enquiries please email [email protected].
If you have a query regarding an existing order please email your order number and nature of query to [email protected].
If you have a suggestion or would like to comment on your shopping experience with us please email our management team directly on [email protected].
For all business related queries please contact [email protected].
If you have contacted us recently, but have not yet received a reply, your Internet Service Provider (ISP), e-mail client (e.g. Outlook) or web-based email service (such as Hotmail or Yahoo) may be blocking e-mail from BodyJewelleryShop.com. If you suspect this is happening, please check the junk email or spam folder, as messages are often automatically moved there.
Consult the help section of your e-mail program to see how to alter the settings that filter junk email or block mail, to prevent this from recurring. You may need to add BodyJewelleryShop.com to your ‘safe’ list in order to receive future mailings from us. Please contact us again with your question after you have taken the necessary steps to be able to receive email from us.
BodyJewelleryShop.com is comitted to ensuring the privacy and protection of our visitors.
You may browse our website without any data being collected from you, however in order to enjoy a tailored browsing and shopping experience, we offer you the ability to register an account with us.
Ordering from BodyJewelleryShop.com
You do not have to have an account in order to purchase goods from BodyJewelleryShop.com. When you add items to your cart, a file is created on our server which stores details of your purchases. This file is linked uniquely to your browsing session and cannot be viewed by anyone else.
When you complete your order, we ask for personal information about you, such as your full name, address, e-mail address, phone number and credit card details. This data will only be shared with our payment service provider and courier services, and only for the purposes of processing and shipping your order.
All sensitive data is transmitted via an industry standard 128-bit secure socket layer connection.
We do not store your payment details
We collect anonymous, non-personal data, such as how many times a product is purchased or viewed, in order to continually modify our website to suit the browsing trends of our users.
When you register for an account with BodyJewelleryShop.com, we require that you give us a valid e-mail address. This is so that our system can verify your registration and issue you with a personal password to allow you access to your member area.
You can use your member account to store your personal data, for the purposes of making orders with BodyJewelleryShop.com. You can also use your account to sign up for email updates, or use our community pages.
Our community pages allow you to share personal information about yourself for other users to see. This information is optional.
The ‘remember me’ feature is an automatic login process which creates a cookie on the hard drive of your computer containing a unique login ID, thereby avoiding the need to enter your login details upon subsequent visits to BodyJewelleryShop.com. Do not select this option if you share this computer with others since personal or member only information will be accessible by other users.
We do not automatically collect personal data about you.
We do not collect information about our you from other sources, such as public records or bodies, or private organisations
We do not share any personal data with any 3rd part organisation or institution, except for the purposes of processing your order as detailed above, or if required to do so by law.
BodyJewelleryShop.com is protected by the very best in secure server technology, provided by Thawte, one of the world’s leading secure certificate specialists.
We are accredited by ISIS (Internet shopping is safe), a government run organisation created to protect the interests of consumers purchasing online.
Our servers are held in a secure data centre located in the UK, and are protected by an inpenetratable firewall setup that allows for no unauthorised access.